FAQs

Frequently asked questions

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What is the difference between a dildo and a vibrator?

A vibrator uses internal motors to provide vibration or pulsation for added stimulation.
A dildo is typically non-vibrating and designed for penetration, focusing on shape and texture rather than movement.

Most modern toys IntimeaLux sell are USB-rechargeable, so no batteries are needed.
If a product does require batteries, the specific type (usually AA or AAA) will always be listed in the product description.

Absolutely. All IntimeaLux products are made from body-safe, hypoallergenic materials such as silicone and ABS. Our toys meet strict EU safety standards and are free from harmful chemicals.

Wash your toy with warm water and mild soap or a specialized toy cleaner before and after each use.
Dry it fully and store it in a clean, dry, dust-free place, preferably in the pouch provided, away from direct sunlight or extreme heat.

Payment

We accept various secure payment methods, including credit and debit cards (Visa, Mastercard) and PayPal. As an EU-registered company, all payments are processed in compliance with the highest EU security standards, including Strong Customer Authentication (SCA) for your protection. To ensure your privacy, only the name of our parent company will appear on your bank statement, with no mention of the package contents.

Installment payments are available through selected providers (e.g., Klarna) or specific credit cards. In accordance with EU consumer credit legislation, all terms, potential interest rates, or fees are clearly displayed at checkout before you finalize your order. The approval of an installment plan is based on the terms of the payment service provider and your credit eligibility.
Absolutely. Your security is our priority, which is why we use SSL encryption to protect all data transmitted through the website. All card payments are processed in compliance with PCI DSS standards, ensuring the highest level of security for your financial information. As an EU-based company, we do not store your card details on our servers.
To ensure your absolute privacy, we use a discreet billing name. The name of the product or our brand “Intimea Lux” will not appear on your bank statement. Instead, you will see only the name of our parent company, making the transaction completely confidential.
Yes, you can. All transactions are processed in the currency displayed at checkout; however, if your card is issued in a different currency, your bank will perform an automatic currency conversion based on their current exchange rate. Please note that your bank may apply a small conversion fee for this service.
For all orders shipped within the European Union, the VAT is already included in the final price, and there are no additional customs duties. If you are ordering from outside the EU, your package may be subject to local import taxes or customs fees, which are determined by your country’s regulations and are the responsibility of the recipient.

Shipping & Returns

We ship to all EU countries and worldwide.

Delivery times vary depending on your location, the shipping carrier, and public holidays.
All products are shipped from European warehouses, with estimated delivery times of 4–10 business days, shown at checkout.

 

Shipping fees vary depending on destination and product type.
Final shipping cost is displayed at checkout.

For orders shipped outside the European Union, customers are responsible for any applicable import duties, taxes, VAT, or customs fees in their country.
These charges are not included in the product price or shipping fees and must be paid by the customer upon delivery.
IntimeaLux is not responsible for delays or additional charges imposed by customs authorities.

 

Once your order is confirmed and shipped, you will receive a tracking number, allowing you to follow your IntimeaLux package every step of the way — discreetly and securely.

Your IntimeaLux order will arrive in plain, discreet packaging, without logos or product descriptions.
All items are shipped from carefully selected European warehouses and delivered by trusted carriers.

Your satisfaction is important to us.
Due to hygiene and safety reasons, intimate products cannot be returned if opened or used.
However, if your item arrives damaged, defective, or incorrect, please contact us and we will be happy to assist you with a replacement or refund, in accordance with EU consumer protection laws. Please review our full Return & Refund Policy.

Due to the nature of our products and to ensure the highest hygiene standards, returns or exchanges of products that have been opened, tested, or have had the protective seal removed are not possible. We only accept returns for unused products in their original, undamaged packaging.

privacy

We collect personal data only to process your orders, deliver your products, provide customer support, and improve your shopping experience.
Your data is handled securely, confidentially, and in full compliance with GDPR — your privacy and discretion are always our priority.

Please review our Privacy Policy to understand how we collect, use, and secure your data.

Still have questions? Get in touch.
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