{"id":39,"date":"2025-12-15T10:13:39","date_gmt":"2025-12-15T10:13:39","guid":{"rendered":"https:\/\/intimealux.eu\/?page_id=39"},"modified":"2026-02-06T10:38:18","modified_gmt":"2026-02-06T10:38:18","slug":"refund_returns-2","status":"publish","type":"page","link":"https:\/\/intimealux.eu\/hr\/refund_returns-2\/","title":{"rendered":"Povrati i zamjene"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"39\" class=\"elementor elementor-39\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2d98f739 e-flex e-con-boxed e-con e-parent\" data-id=\"2d98f739\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6ca47b9 elementor-widget elementor-widget-text-editor\" data-id=\"6ca47b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3 data-start=\"219\" data-end=\"262\"><strong data-start=\"222\" data-end=\"262\">Povrati i zamjene \u2013 Intimea Lux<\/strong><\/h3><p data-start=\"264\" data-end=\"539\" class=\"translation-block\">U <strong>Intimea Luxu<\/strong> vjerujemo da je intimnost sveta. Svaki komad koji napusti na\u0161 svijet odabran je s namjerom, u\u017eitkom i diskretno\u0161\u0107u na umu. Iz tog razloga, na\u0161a pravila o povratu osmi\u0161ljena su kako bi po\u0161tovala <strong>va\u0161a potro\u0161a\u010dka prava<\/strong> i <strong>intimnu prirodu na\u0161ih proizvoda<\/strong>.<\/p><h5 data-start=\"546\" data-end=\"573\">\u00a0<\/h5><h5 data-start=\"546\" data-end=\"573\"><strong data-start=\"550\" data-end=\"573\"><strong>Pravo na jednostrani raskid ugovora<\/strong><\/strong><\/h5><p data-start=\"575\" data-end=\"748\" class=\"translation-block\">U skladu sa zakonima EU o za\u0161titi potro\u0161a\u010da, imate pravo na odustajanje od kupnje <strong>u roku od 14 dana od primitka narud\u017ebe<\/strong>, <strong>bez navo\u0111enja razloga<\/strong>.<\/p><p class=\"translation-block\"><strong>Tro\u0161kove dostave do na\u0161eg skladi\u0161ta za proizvode koje vra\u0107ate ili mijenjate snosi kupac<\/strong>, osim u slu\u010daju neispravnih proizvoda, kada sve tro\u0161kove snosimo mi. Za povrate i zamjene nekori\u0161tenih i neotvorenih proizvoda, molimo da nas prethodno kontaktirate na <strong>mteya@intimealux.eu<\/strong>.<\/p><p><strong><strong>Napomene:<\/strong><\/strong><\/p><ul><li class=\"translation-block\">Povrati i zamjene moraju biti <strong>unaprijed dogovoreni<\/strong>.<\/li><li class=\"translation-block\">Ako tra\u017eite povrat sredstava, uz robu mora biti prilo\u017eena <strong>kopija ra\u010duna i podaci o va\u0161em \u017eiro ra\u010dunu (IBAN)<\/strong>.<\/li><li class=\"translation-block\">Povrat sredstava bit \u0107e izvr\u0161en u zakonskom roku od <strong>14 dana<\/strong> nakon \u0161to zaprimimo proizvod u na\u0161e skladi\u0161te.<\/li><li class=\"translation-block\">Prilikom povrata ili zamjene ispravnih proizvoda, kupac je odgovoran za <strong>prikladno pakiranje proizvoda u kartonsku kutiju<\/strong>. Ako do\u0111e do o\u0161te\u0107enja zbog neadekvatne za\u0161tite (npr. povrat u obi\u010dnoj papirnatoj ili plasti\u010dnoj vre\u0107ici), <strong>povrat ili zamjena ne\u0107e biti uva\u017eeni<\/strong>.<\/li><li class=\"translation-block\">Roba se mora vratiti bez odga\u0111anja, a najkasnije u roku od <strong>14 dana<\/strong> od dana kada ste nas obavijestili o jednostranom raskidu ugovora.<\/li><li class=\"translation-block\">Proizvodi kupljeni s <strong>promotivnim poklonom<\/strong> moraju se vratiti zajedno s poklonom. Ako \u017eelite zadr\u017eati poklon, njegova vrijednost bit \u0107e oduzeta od iznosa povrata.<\/li><\/ul><h5>\u00a0<\/h5><h5><strong>Zamjena ili povrat neispravnih proizvoda (Jamstvo)<\/strong><\/h5><p class=\"translation-block\">Svi proizvodi pokriveni su <strong>jamstvom od 24 mjeseca<\/strong> od datuma izdavanja ra\u010duna.<\/p><p class=\"translation-block\">Ako proizvod promijeni svoja svojstva ili prestane raditi unutar jamstvenog roka, mo\u017ee se vratiti i <strong>zamijeniti za identi\u010dan ispravan proizvod<\/strong> ili drugi proizvod po va\u0161em izboru. Samo u slu\u010daju da nismo u mogu\u0107nosti ispuniti navedeno, povrat sredstava bit \u0107e izvr\u0161en u roku od 14 radnih dana od podno\u0161enja reklamacije. Molimo da nas prije povrata robe kontaktirate e-po\u0161tom s opisom problema te prilo\u017eenim fotografijama ili videozapisima kvara.<\/p><p><strong><strong>Napomene:<\/strong><\/strong><\/p><ul><li class=\"translation-block\">Jamstvo se uva\u017eava <strong>jedino uz originalni ra\u010dun<\/strong>.<\/li><li class=\"translation-block\">Prije prijave kvara, provjerite jesu li baterije (ako su potrebne) <strong>ispravne i pravilno umetnute<\/strong>.<\/li><li>U slu\u010daju tvorni\u010dke gre\u0161ke unutar jamstvenog roka, <strong>Intimea Lux snosi tro\u0161kove zamjene<\/strong>.<\/li><\/ul><p><strong><strong>Jamstvo se NE uva\u017eava u sljede\u0107im slu\u010dajevima:<\/strong><\/strong><\/p><ul><li>Nepridr\u017eavanje <strong>uputa za uporabu proizvoda<\/strong>.<\/li><li>Kvarovi uzrokovani <strong>vi\u0161om silom<\/strong> (po\u017ear, poplava, udar groma itd.).<\/li><li>O\u0161te\u0107enja nastala zbog <strong>nepravilne monta\u017ee ili neodgovaraju\u0107eg odr\u017eavanja<\/strong>.<\/li><li><strong>Mehani\u010dka o\u0161te\u0107enja nastala <strong>krivnjom korisnika<\/strong>.<\/strong><\/li><li>Nostru\u010dno ili <strong>nemarno rukovanje proizvodom<\/strong>.<\/li><li>Nestru\u010dno ili <strong>nemarno rukovanje proizvodom<\/strong>.<\/li><li class=\"translation-block\">O\u0161te\u0107enja nastala \u010di\u0161\u0107enjem <strong>neprikladnim sredstvima<\/strong>.<\/li><li>O\u0161te\u0107enja nastala \u010di\u0161\u0107enjem <strong>neprikladnim sredstvima<\/strong>.<\/li><\/ul><p class=\"translation-block\"><strong>Jamstvo se NE odnosi na sljede\u0107e proizvode:<\/strong><br>Baterije, svije\u0107e, lubrikanti, kreme, kondomi, ulja za masa\u017eu i svi srodni proizvodi.<\/p><h5><strong data-start=\"847\" data-end=\"880\"><strong>Proizvodi koji se ne mogu vratiti<\/strong><\/strong><\/h5><p data-start=\"882\" data-end=\"1041\" class=\"translation-block\">Iz <strong>higijenskih razloga i razloga intimne sigurnosti<\/strong>, ne mo\u017eemo prihvatiti povrat sljede\u0107ih artikala ako je njihov za\u0161titni pe\u010dat ili ambala\u017ea otvorena ili uklonjena:<\/p><ul data-start=\"1043\" data-end=\"1228\"><li data-start=\"1043\" data-end=\"1083\"><p data-start=\"1045\" data-end=\"1083\">vibratori i drugi intimni ure\u0111aji<\/p><\/li><li data-start=\"1084\" data-end=\"1144\"><p data-start=\"1086\" data-end=\"1144\">vibratori i drugi intimni ure\u0111aji<\/p><\/li><li data-start=\"1145\" data-end=\"1194\"><p data-start=\"1147\" data-end=\"1194\">intimna kozmetika i proizvodi za osobnu njegu<\/p><\/li><li data-start=\"1195\" data-end=\"1228\"><p data-start=\"1197\" data-end=\"1228\">donje rublje i erotsko rublje<\/p><\/li><\/ul><p data-start=\"1197\" data-end=\"1228\"><span style=\"font-size: 1rem;\">Zbog <strong>zdravstveno-higijenskih razloga<\/strong>, Intimea Lux ni u kojem slu\u010daju ne\u0107e prihvatiti povrat proizvoda koji su otvoreni (izva\u0111eni iz tvorni\u010dki zape\u010da\u0107enih pakiranja) i\/ili upotrebljavani.<\/span><\/p><h5 data-start=\"1402\" data-end=\"1434\">\u00a0<\/h5><h5 data-start=\"1402\" data-end=\"1434\"><strong data-start=\"1406\" data-end=\"1434\"><strong>Povrat neotvorenih proizvoda<\/strong><\/strong><\/h5><p data-start=\"1436\" data-end=\"1448\">Ako je proizvod:<\/p><ul data-start=\"1449\" data-end=\"1543\"><li data-start=\"1449\" data-end=\"1470\"><p data-start=\"1451\" data-end=\"1470\">nije kori\u0161ten<\/p><\/li><li data-start=\"1471\" data-end=\"1501\"><p data-start=\"1473\" data-end=\"1501\" class=\"translation-block\">je <strong>neotvoren<\/strong> i neo\u0161te\u0107en<\/p><\/li><li data-start=\"1502\" data-end=\"1543\"><p data-start=\"1504\" data-end=\"1543\" class=\"translation-block\">ostaje u svojoj <strong>originalnoj ambala\u017ei<\/strong><\/p><\/li><\/ul><p data-start=\"1545\" data-end=\"1591\">mo\u017ee se vratiti u roku od 14 dana od dostave.<\/p><p data-start=\"1545\" data-end=\"1591\">Tro\u0161kove povratne po\u0161tarine snosi kupac, osim ako je proizvod neispravan ili pogre\u0161an prilikom dostave.<\/p><h5 data-start=\"1717\" data-end=\"1751\">\u00a0<\/h5><h5 data-start=\"1717\" data-end=\"1751\"><strong data-start=\"1721\" data-end=\"1751\"><strong>O\u0161te\u0107eni ili pogre\u0161ni proizvodi<\/strong><\/strong><\/h5><p data-start=\"1753\" data-end=\"1784\">Svi na\u0161i proizvodi napu\u0161taju skladi\u0161te u besprijekornom stanju. Molimo vas da prilikom preuzimanja <strong>pa\u017eljivo pregledate vanjsko stanje paketa<\/strong> kako biste uo\u010dili eventualne znakove o\u0161te\u0107enja ili otvaranja (poput udubljenja, rupa, o\u0161te\u0107ene ambala\u017ee, pokidanih pe\u010data ili bilo kojih drugih naznaka o\u0161te\u0107enja robe). \n\nU slu\u010daju vidljivih o\u0161te\u0107enja, obavezno je prilikom potpisivanja dostavnice (na PDA ure\u0111aju ili papiru) dopisati napomenu <strong>\u201eAMBALA\u017dA VIDNO O\u0160TE\u0106ENA\u201d<\/strong>. Ako paket ne preuzmete uz navedenu napomenu, a naknadno prilo\u017eite fotografije koje dokazuju vidljiva vanjska o\u0161te\u0107enja, va\u0161a \u0107e reklamacija biti automatski odbijena.<\/p><p data-start=\"1753\" data-end=\"1784\" class=\"translation-block\">If you receive an item that is <strong>damaged<\/strong> or <strong>incorrect<\/strong> please contact us <strong data-start=\"1830\" data-end=\"1861\">within 48 hours of delivery<\/strong> at <a href=\"mailto:mteya@intimealux.eu\" target=\"_self\"><img decoding=\"async\" class=\"emoji\" role=\"img\" draggable=\"false\" src=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/1f4e9.svg\" alt=\"\ud83d\udce9\"> <span style=\"text-decoration: underline;\"><strong data-start=\"1870\" data-end=\"1896\">mteya@intimealux.eu<\/strong><\/span><\/a><\/p><p data-start=\"1898\" data-end=\"2026\">Molimo vas da prilo\u017eite jasne fotografije proizvoda i ambala\u017ee. Rije\u0161it \u0107emo problem brzo, diskretno i uvijek u va\u0161u korist.<\/p><h5 data-start=\"2033\" data-end=\"2055\">\u00a0<\/h5><h5 data-start=\"2033\" data-end=\"2055\"><strong data-start=\"2037\" data-end=\"2055\"><strong>Postupak povrata novca<\/strong><\/strong><\/h5><p data-start=\"2057\" data-end=\"2167\">Nakon \u0161to primimo i pregledamo vra\u0107eni proizvod, obavijestit \u0107emo vas o odobrenju ili odbijanju va\u0161eg povrata novca.<\/p><ul data-start=\"2169\" data-end=\"2296\"><li data-start=\"2169\" data-end=\"2239\"><p data-start=\"2171\" data-end=\"2239\" class=\"translation-block\">Odobreni povrati novca bit \u0107e izvr\u0161eni na <strong>izvorni na\u010din pla\u0107anja<\/strong>.<\/p><\/li><li data-start=\"2240\" data-end=\"2296\"><p data-start=\"2242\" data-end=\"2296\" class=\"translation-block\">Povrat novca bit \u0107e obra\u0111en <strong>u roku od 14 dana od odobrenja<\/strong>.<\/p><\/li><\/ul><p data-start=\"2298\" data-end=\"2370\">U\u017eitak nikada ne bi trebao dolaziti uz brigu \u2013 va\u0161e iskustvo je na\u0161 prioritet.<\/p><h5 data-start=\"2377\" data-end=\"2403\">\u00a0<\/h5><h5 data-start=\"2377\" data-end=\"2403\"><strong data-start=\"2381\" data-end=\"2403\"><strong>Diskrecija i povjerenje<\/strong><\/strong><\/h5><p data-start=\"2405\" data-end=\"2577\" class=\"translation-block\">Sve Intimea Lux narud\u017ebe \u0161alju se u <strong>potpuno diskretnom pakiranju<\/strong>, bez oznaka koje bi otkrivale sadr\u017eaj. Istu razinu po\u0161tovanja i povjerljivosti primjenjujemo na sve povrate i cjelokupnu komunikaciju.<\/p><p data-start=\"2405\" data-end=\"2577\">\u00a0<\/p><p style=\"text-align: center;\" data-start=\"2579\" data-end=\"2688\"><a href=\"https:\/\/intimealux.eu\/hr\/contact-us\/\"><strong><span style=\"text-decoration: underline;\"><span style=\"color: #ff00ff; text-decoration: underline;\"><span style=\"color: #000000; text-decoration: underline;\">Ako imate bilo kakvih pitanja, stojimo vam na raspolaganju \u2013 uz eleganciju, profesionalnost i potpunu diskreciju.<\/span><\/span><\/span><\/strong><\/a><\/p><p data-start=\"2579\" data-end=\"2688\">\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Return &amp; Refund Policy \u2013 Intimea Lux At Intimea Lux, we believe intimacy is sacred. Every piece that leaves our world is chosen with intention, pleasure, and discretion in mind. For this reason, our return policy is designed to honor both your consumer rights and the intimate nature of our products. \u00a0 Right of Withdrawal [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-39","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refund and Returns Policy - IntimeaLux<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/intimealux.eu\/hr\/refund_returns-2\/\" \/>\n<meta property=\"og:locale\" content=\"hr_HR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Returns Policy - IntimeaLux\" \/>\n<meta property=\"og:description\" content=\"Return &amp; Refund Policy \u2013 Intimea Lux At Intimea Lux, we believe intimacy is sacred. Every piece that leaves our world is chosen with intention, pleasure, and discretion in mind. For this reason, our return policy is designed to honor both your consumer rights and the intimate nature of our products. \u00a0 Right of Withdrawal [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/intimealux.eu\/hr\/refund_returns-2\/\" \/>\n<meta property=\"og:site_name\" content=\"IntimeaLux\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-06T10:38:18+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/s.w.org\/images\/core\/emoji\/17.0.2\/svg\/1f4e9.svg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Procijenjeno vrijeme \u010ditanja\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/intimealux.eu\\\/refund_returns-2\\\/\",\"url\":\"https:\\\/\\\/intimealux.eu\\\/refund_returns-2\\\/\",\"name\":\"Refund and Returns Policy - IntimeaLux\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/intimealux.eu\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/intimealux.eu\\\/refund_returns-2\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/intimealux.eu\\\/refund_returns-2\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/s.w.org\\\/images\\\/core\\\/emoji\\\/17.0.2\\\/svg\\\/1f4e9.svg\",\"datePublished\":\"2025-12-15T10:13:39+00:00\",\"dateModified\":\"2026-02-06T10:38:18+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/intimealux.eu\\\/refund_returns-2\\\/#breadcrumb\"},\"inLanguage\":\"hr\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/intimealux.eu\\\/refund_returns-2\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"hr\",\"@id\":\"https:\\\/\\\/intimealux.eu\\\/refund_returns-2\\\/#primaryimage\",\"url\":\"https:\\\/\\\/s.w.org\\\/images\\\/core\\\/emoji\\\/17.0.2\\\/svg\\\/1f4e9.svg\",\"contentUrl\":\"https:\\\/\\\/s.w.org\\\/images\\\/core\\\/emoji\\\/17.0.2\\\/svg\\\/1f4e9.svg\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/intimealux.eu\\\/refund_returns-2\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/intimealux.eu\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Refund and Returns Policy\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/intimealux.eu\\\/#website\",\"url\":\"https:\\\/\\\/intimealux.eu\\\/\",\"name\":\"IntimeaLux\",\"description\":\"Adult Toy Shop Elementor WordPress Theme\",\"publisher\":{\"@id\":\"https:\\\/\\\/intimealux.eu\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/intimealux.eu\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"hr\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/intimealux.eu\\\/#organization\",\"name\":\"IntimeaLux\",\"url\":\"https:\\\/\\\/intimealux.eu\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"hr\",\"@id\":\"https:\\\/\\\/intimealux.eu\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/intimealux.eu\\\/wp-content\\\/uploads\\\/2025\\\/10\\\/cropped-Intimea-Lux.png\",\"contentUrl\":\"https:\\\/\\\/intimealux.eu\\\/wp-content\\\/uploads\\\/2025\\\/10\\\/cropped-Intimea-Lux.png\",\"width\":1020,\"height\":429,\"caption\":\"IntimeaLux\"},\"image\":{\"@id\":\"https:\\\/\\\/intimealux.eu\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Refund and Returns Policy - IntimeaLux","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/intimealux.eu\/hr\/refund_returns-2\/","og_locale":"hr_HR","og_type":"article","og_title":"Refund and Returns Policy - IntimeaLux","og_description":"Return &amp; Refund Policy \u2013 Intimea Lux At Intimea Lux, we believe intimacy is sacred. 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